Glad I didn’t listen to Asda - I phoned customer services and asked how to book when I had recurring slot and they told me I didn’t need to do anything! I told her it clearly said my recurring slot wasn’t valid 19th Dec to 3 Jan and she said it was fine!!

1. Asda Recurring Slot Bank Holiday
2. Asda Recurring Slot Change Address

What is a recurring top-up and how can I set one up?

1. However, the supermarket did warn its service might still be busy and - unlike Asda - did not offer recurring weekly slots. Sainsbury's and Asda: Asda contacted the vulnerable man in an email.
2. I though that the recurring slot would automatically move too but it did not. I rang ASDA and they could not help at all, saying they can not change it on their end. So I cancelled all of it and rebooked the Friday again hoping that it would give me the option for recurring slot again. It won’t now as apparently that’s too far away (23th).
3. Asda delivery charges range between £3 and £5.50. There's a £40 minimum spend on home delivery orders and a £25 minimum spend for click and collect. Slots for December 19 and earlier are.

A recurring top-up is where we take money directly from your registered credit or debit card without you having to worry about it.

There are 2 ways to do this: -

- Set up a recurring top-up to be taken every 7, 10, 14, or 30 days or you can set it for a specific date between the 1st and 28th of each month. You decide the top-up amount (between £5 and £50) and we do all the hard work for you. You can even pair this with one of our 30-day recurring bundles to take all the pain out of topping up and buying bundles! Try our bundle calculator to find the most suitable bundle for you.

- Set up a recurring top-up every 7, 10, 14 or 30 days - you will need to call us on 2732 from your Asda Mobile or 0800 079 2732 from any other phone (free of charge) to register your credit/debit card.

- If you have already registered your credit/debit card just text AUTOTOP#amount#frequency# and then the last 4 digits of your credit/debit card to 2732. E.g., AUTOTOP#10#14#1234. Once submitted we will send you a text message confirming all the details. If any of these details are incorrect call us on 2732 from your Asda Mobile or 0800 079 2732 from any other phone (free of charge).

- Recurring top-up between 1st and 28th of each month - you will need to call us on 2732 from your Asda Mobile or 0800 079 2732 from any other phone (free of charge) to register your credit/debit card.

Related questions

• Q.How much can I top-up on Asda Mobile?
• Q.How do I top-up?
• Q.Does my top-up expire?
• Q.Can I have both a low balance top-up and a recurring top-up set up on my account at the same time?
• Q.What happens if I have a recurring top-up set up and my card expires?

© @Copyright HELLO! Hello! Magazine

The government has now released its list of clinically vulnerable people who qualify for support during the coronavirus crisis. Supermarket bosses will have received this list and will be in the process of contacting their vulnerable customers to offer them priority booking for online shopping services. If you're a vulnerable person or live with someone who is, you may be looking for advice on what to do next regards grocery shopping. We've rounded up information from five major supermarkets to help…

Sainsbury's

The latest information on Sainsbury's blog says: 'We are giving our customers who are vulnerable priority access to our online home delivery service. So far we’ve been able to identify and prioritise hundreds of thousands of vulnerable people across the UK.

'The government have identified and shared with us the customers who they consider the most vulnerable, and we’re in the process of contacting these customers to offer them priority access to home delivery slots. We are waiting for the databases for Scotland, Wales and Northern Ireland and will contact vulnerable customers in those areas as soon as we are able.'

Sainsbury's has a number to call if you haven't received a vulnerable person letter

How do I book a Sainsbury's home delivery slot for a vulnerable person?

You need to follow instructions from the text message or letter you received to register as vulnerable on the government's website. If you didn't get contacted, you can register at gov.uk, and then contact your GP to request a letter. If you haven't been contacted by Sainsbury's already, then you should be soon.

There is a Sainsbury's phone number to call for the Careline should you need it. Understandably, Sainsbury's is currently experiencing high levels of demand for the service, but the number to call is 0800 328 1700 and is available Monday to Sunday 8am-11pm.

Tesco

Tesco's CEO Dave Lewis said: 'On Thursday, we were given an initial list of 110,000 clinically and socially isolated people by the Government. From these, we were able to match 75,000 existing customers and we’ve already contacted them to let them know we’re making home delivery slots immediately available to them. As we receive more data from Government, we’ll make even more slots available.'

Tesco has contacted its vulnerable customers

How do I book a Tesco delivery slot for a vulnerable person?

To book a slot, you need to go to tesco.com/groceries and log in. Vulnerable customers can book a priority slot with an eight-hour window for delivery.

If you don't currently have an account with Tesco but have received a letter from the NHS because you're classified as clinically vulnerable, you can create an account on their website or call Tesco on 0800 917 7359. The store can then check if you are on the government's list.

Ocado

A representative for Ocado told HELLO!: 'We have received the government’s vulnerable shield list and have cross-referenced it with our customer database to help support those in need. We have already identified our customers on the vulnerable list and reached out to offer them delivery slots with ocado.com. We will continue to do our part as the government updates its shield list.'

You can reach Ocado on the 'Contact Us' section of their website

How do I book an Ocado delivery slot for a vulnerable person?

Follow the instructions you have received from Ocado's correspondence with you. If you haven't heard from the online supermarket, visit gov.uk to register onto the government’s list. Ocado also suggests getting in touch with them using their 'Contact Us' online form.

Asda

The Asda website says: 'We have been working closely with the DEFRA (Department for Environment, Food and Rural Affairs) and some of our fellow supermarkets for the last couple of weeks to understand how to ensure essentials reach those with no support network.

'The data we’ve received from the UK Government has allowed us to email our customers to offer first access to delivery slots, ensuring they get what they need while they stay safe at home. We’re also working on similar programmes for customers in Scotland, Wales and Northern Ireland.'

Asda Recurring Slot Bank Holiday

Asda priorities their most vulnerable customers

How do I book an Asda delivery slot for a vulnerable person?

A representative for Asda told HELLO!: 'People who’ve been identified on the government’s vulnerable person list will have received either an email or a letter and all the information they need is in there.'

In terms of booking a slot, Asda's website says: 'During this busy time we'll only show slots for the next 7 days to allow us to prioritise our most vulnerable customers.'

Morrisons

How do I book a Morrisons delivery slot for a vulnerable person?

Like other supermarkets, Morrison's vulnerable customers will have received communication from them about priority online booking. The store is adding a fast track queue system so its vulnerable customers can be prioritised.

Morrisons is launching a telephone ordering service

The chain has introduced other measures to help vulnerable customers too. On March 23, the store launched a new range of food boxes containing grocery and household essentials for home delivery. There are five variations of food box, with prices ranging from £30 to £45.

Asda Recurring Slot Change Address

Morrisons is also launching a customer call centre for orders to be taken over the phone so that people who do not shop online can still order food. In the meantime, their online shopping customer number is 0345 322 0000.